Managed IT Support Services
Full Business IT Support Services
Managed IT Support Services give your business the guidance, technology management and expertise needed to keep your people productive, your systems secure and your organisation moving forward.
Amicis Group provides proactive IT management support across your users, devices, systems, cloud services and wider technology environment.
From everyday IT support and maintenance to cloud management, cyber security and longer term technology planning, we can manage your IT for you or work alongside your existing team.
Reliable IT. Proactive Management. Expert Support.
What Are Managed IT Support Services?
IT Managed Services provide ongoing management, monitoring and support for your organisation’s technology.
Instead of waiting for something to go wrong before calling for help, a managed approach focuses on keeping systems maintained, secure and performing effectively every day.
Your managed service can include day to day IT support, proactive monitoring, patching, device and software management, cloud services, cyber security, asset management and strategic advice.
For businesses without a dedicated internal IT team, Amicis can provide the expertise and resources needed to manage the technology environment.
For organisations with existing IT capability, we can work alongside your team, providing additional resources, specialist expertise and support where it is needed.
How Do Managed IT Support Services Work?
A good managed IT service starts by understanding your organisation, your technology and what your people need from it.
We assess your existing environment, identify areas that need attention and establish the systems, processes and support needed to manage your IT effectively.
From there, our team provides ongoing monitoring, maintenance and support.
Issues can be identified and addressed before they become larger problems. Systems and devices can be kept maintained and updated. Users have access to expert support when they need help.
As your business changes, your IT service can change with it.
The result is a more proactive approach to IT, with less time spent firefighting and more focus on making sure technology supports the business.
Reliable IT. Proactive Management. Expert Support.
Who Are Managed IT Support Services For?
Managed IT Support Services are suitable for organisations that want reliable IT without having to build every capability internally.
They can be particularly valuable for growing businesses, organisations without a dedicated IT team, and larger businesses that need additional expertise or capacity alongside their existing IT resources.
Whether you need your entire IT environment managed or specialist support in selected areas, the service can be built around your organisation.
COMPLETE IT MANAGEMENT
What Is Included in Our Managed IT Service?
Our IT Managed Services bring together the day to day support, proactive management and specialist expertise businesses need to operate effectively.
Proactive Monitoring and Maintenance
Your IT environment needs ongoing attention.
We monitor systems, networks and devices to help identify potential problems before they affect your users.
Regular maintenance, updates and patching help keep your technology reliable, secure and performing as it should.
IT Support and Service Desk
When your people need help, they need access to someone who can resolve the problem quickly and clearly.
Our IT support services provide technical assistance for everyday issues, troubleshooting and wider technology queries, helping reduce disruption and keep your team productive.
Cyber Security and Risk Management
IT management and cyber security should not sit in isolation. As a Managed Security Service Provider as well as an IT services provider, Amicis can bring cyber security expertise directly into the way your technology is managed.
This helps ensure security is considered across users, devices, cloud services and infrastructure rather than added only after a problem occurs.
Cloud Management
Cloud technology is now central to how most businesses work.
We help manage and optimise cloud services, applications and infrastructure so they remain secure, reliable and appropriate for the way your organisation operates.
This includes support for Microsoft 365 and wider cloud environments.
IT Asset and Device Management
Managing technology is also about knowing what you have and keeping it under control.
We can help manage your hardware, software, devices and licences throughout their lifecycle, giving you greater visibility and helping ensure technology remains maintained and fit for purpose.
IT Strategy and Planning
Technology should support where your business is going, not simply keep today’s systems running.
Our team can help you plan future requirements, assess new technology and make informed decisions about infrastructure, cloud services, security and investment.
WHY CHOOSE AMICIS?
Your IT provider should understand more than technology.
In addition to technology knowledge, your provider should understand how your organisation operates, what disruption means to your business and where technology can make things better.
Amicis Group brings together IT management, cloud, infrastructure, cyber security and resilience through one team.
Our approach is focused on keeping technology reliable, secure and aligned with your organisation.
Why Organisations Choose
Cyber Security at the Core
Unlike traditional managed service providers, cyber security sits at the heart of everything we do.
We combine IT support with vulnerability management, identity protection, cloud security, compliance expertise and threat detection capabilities to reduce risk across your organisation.
Feel Secure Today
Our Managed IT Support Services
Amicis can support your wider technology environment through a range of complementary services.
IT Support
Responsive technical support for your users, devices and everyday technology requirements.
IT Consultancy
Expert advice to help you plan, improve and modernise your technology environment.
Cloud Services
Support, management and guidance across Microsoft 365 and wider cloud platforms.
Backup and Disaster Recovery
Protect critical business data and help your organisation recover quickly when something goes wrong.
Hardware
Procurement, configuration and management of the technology your people need to work effectively.
Communications
Integrated connectivity and communication services to help your teams stay connected.
Cyber Security
Protect users, devices, data and infrastructure through Amicis Group’s wider cyber security capabilities.
Proactive, not just reactive
We focus on maintaining and managing your technology, not simply responding when something fails.
IT and cyber expertise together
Security is considered as part of your technology environment rather than as a separate conversation.
Support built around your business
Your service is designed around your users, systems, risks and operational requirements.
Expertise when you need it
Access a broader team without needing to recruit and retain every technical skill internally.
A partner that can grow with you
As your organisation changes, we can help your technology and IT strategy change with it.
Make IT Easier to Manage
Your technology should support your business, not create another problem to manage.
Amicis Group can help you simplify your IT environment, improve support, strengthen security and give your organisation access to the expertise it needs to move forward with confidence.
Less time lost to IT problems – Proactive management helps keep users productive and systems running.
IT and cyber security working together – Technology is managed with security and resilience considered from the outset.
Expertise that grows with your business – Access the skills and support you need without building everything internally.
Frequently Asked Questions
What are Managed IT Support Services?
Managed IT Services provide ongoing management, monitoring, maintenance and support for your organisation’s technology.
Rather than waiting for problems to occur, a managed approach focuses on keeping systems, devices, users and cloud services working effectively, securely and reliably.
Amicis Group can manage your IT environment for you or work alongside your existing internal team.
What is included in Managed IT Support Services?
Managed IT Services can include day to day IT support, proactive monitoring, patching, device and software management, Microsoft 365 support, cloud management, cyber security, asset management and strategic IT advice.
The exact service depends on your organisation, your existing resources and the level of support you need.
What is the difference between fully Managed IT Services and general IT support?
IT support is usually focused on resolving day to day technical issues when users need help.
Managed IT Services are broader. They combine user support with proactive monitoring, maintenance, security, cloud management, device management and longer term technology planning.
The aim is not simply to fix problems, but to reduce disruption and manage your IT environment more effectively over time.
Can Amicis work alongside our existing IT team?
Yes.
Our Managed IT Services can be delivered on a co-managed basis, working alongside your existing IT team.
This can provide additional resource for day to day support or specialist expertise in areas such as cloud, cyber security, infrastructure, backup and disaster recovery.
Can you replace our internal IT team?
Yes.
For organisations without dedicated internal IT resources, Amicis can provide a fully managed service and take responsibility for agreed areas of your technology environment.
For businesses with an existing IT team, we can also provide additional capacity, specialist expertise and support where required.
