Managed IT service support is essential for organisations seeking to maintain secure, efficient and future-ready IT environments. From day-to-day support and infrastructure management to strategic consultancy and hardware provisioning, a managed service provider (MSP) ensures your technology works in harmony with your business goals.
Managed Service Support Built for Security, Scale and Simplicity
At Amicis Group, we act as both a managed service provider (MSP) and cyber security specialist, bringing enterprise-level capability to growing organisations. We offer more than just technical support, we bring security-first thinking, industry insight and a proactive approach to every engagement.
What Does Managed IT Services Include?
Managed Service Support covers a broad range of activities, including:
- Providing a full or partial IT function for your organisation
- Managing hardware, software and cloud environments
- Delivering expert advice on digital transformation
- Supporting users across locations, devices and applications
- Ensuring resilience, security and performance of your systems
Whether you require a fully outsourced IT department or support for your existing internal team, Amicis Group provides tailored, cost-effective solutions that evolve with your business.
Core Elements of Our Managed IT Service Support
Strategic Consultancy
We help you make the right technology choices, aligned with your growth, compliance and security goals.
- Infrastructure audits and roadmap planning
- Cloud migration and modern workplace strategies
- Digital transformation guidance
- Vendor-agnostic recommendations based on your needs
Day-to-Day Support
Our UK-based helpdesk provides rapid, expert assistance to keep your team productive.
- 24/7 service desk for remote and on-site support
- Ticketing, triage and incident resolution
- Performance monitoring and issue prevention
- User onboarding, device setup and software management
Infrastructure and Hardware Management
We manage and maintain the systems your business depends on.
- Servers, networks, storage and endpoints
- Proactive maintenance and patching
- Hardware lifecycle management
- Procurement and vendor coordination
Our support covers both on-premises and cloud infrastructure, with options to fully manage hybrid environments.
How We Work with Clients
Full IT Outsourcing
We act as your IT department, responsible for the entire estate, including hardware, user support, system monitoring and strategic planning.
Ideal for: SMEs without in-house IT or looking to consolidate costs
Co-Managed IT Support
We work alongside your internal IT team to share responsibilities, extend capacity, or bring specialist expertise.
Ideal for: Larger organisations looking to strengthen delivery or improve service levels
Embedded Security Expertise
As an MSSP, every service we deliver is designed with security in mind, from secure access control to patch management and compliance monitoring.
Ideal for: Businesses handling sensitive data or operating in regulated industries
Why Choose Amicis Group as Your Managed Service Support Provider (MSP)?
We are a UK-based managed service provider with security at the core of everything we do. When you partner with Amicis Group, you benefit from:
- A highly skilled, security-aware team of engineers and consultants
- A strategic onboarding process that ensures alignment with your goals
- Proactive monitoring and alerting to detect issues before they escalate
- Advice tailored to your sector, whether legal, construction, financial or beyond
- Scalable service packages to grow with your business
We are not just service providers. We become an extension of your team.
The Benefits of Managed Service Support
- Improved Productivity: Users get the help they need, when they need it
- Stronger Security: Updates, patches and access controls are consistently applied
- Predictable Costs: Avoid surprise downtime or unplanned hardware failures
- Faster Problem Resolution: Issues are resolved before they impact your operations
- Future-Proof Infrastructure: Make technology decisions that support growth
- Access to Expertise: From procurement to compliance, our team has you covered
- Better Resilience: Built-in backup and disaster recovery options
Consultancy, Support and Hardware. All Delivered as One
Most MSPs focus on support or infrastructure. At Amicis Group, we offer the full picture:
- Strategic consulting to plan your next move
- Responsive support to resolve daily issues
- Lifecycle hardware management, from procurement to disposal
Our clients range from fast-growing start-ups to established mid-sized organisations. All rely on us to keep their technology secure, reliable and aligned to their business strategy.
Choosing the Right Managed Service Provider
Selecting the right MSP can be the difference between growing with confidence and falling behind. Here’s what to look for:
- Cultural fit: Will they adapt to how you work, or expect you to change?
- Security posture: Do they understand compliance, access control and incident management?
- Scalability: Can their team and platform grow as you grow?
- Vendor independence: Are they recommending what’s best, not just what they sell?
- Proven experience: Can they demonstrate success in businesses like yours?
Amicis Group ticks all these boxes. Plus, we speak your language, not just technical jargon.
Ready to Strengthen Your IT With Managed Service Support?
Call us today on 0333 305 5348 or use our Contact Us page, to discuss your needs and find out how Amicis Group can support your business with secure, strategic and scalable Managed Service Support.
