SOAR services are transforming the way organisations detect, triage and respond to cyber threats. By integrating security tools, automating workflows, and enabling faster decisions, Security Orchestration, Automation and Response (SOAR) helps security teams become more agile, effective and scalable.
At Amicis Group, our SOAR services go beyond the basics. We don’t just switch on automation. We work with you to properly configure and adapt your SOAR platform to your people, processes and technology. We make sure it works for you and your business. Many organisations fail to realise the full potential of SOAR because implementation is rushed or generic. Our team ensures yours is done right.
What Do SOAR Services Include?
SOAR brings three essential capabilities together:
- Security Orchestration: Connecting your security tools and systems into coordinated workflows that can communicate and act as one.
- Automation: Replacing repetitive tasks with intelligent automated actions that follow predefined rules and business logic.
- Incident Response: Creating structured, scalable playbooks that handle triage, investigation and remediation quickly and consistently.
When properly configured, SOAR helps you manage incidents in seconds rather than hours, saving time, reducing risk and freeing your analysts to focus on what matters most.
SIEM vs SOAR: How They Work Together
It is common to compare SIEM and SOAR, but they serve different purposes:
- A SIEM collects and analyses event data from your environment, generating alerts based on suspicious activity.
- A SOAR takes those alerts and triggers a response—automating the triage, investigation and remediation tasks.
SOAR services do not replace your SIEM; they enhance it. A typical security operations centre might receive thousands of alerts per day. Without automation, many of these go unreviewed. With SOAR, each alert can be categorised, enriched, and escalated or resolved automatically, improving accuracy and response time.
Please see our article on the Differences between SOAR and SIEM.
Why SOAR Services Often Fail and How We Fix That
Many SOAR platforms underperform not because of the technology, but because of poor implementation. At Amicis Group, we’ve seen this first-hand:
- Out-of-the-box playbooks that don’t match actual threats
- Tools connected, but not orchestrated
- Analysts still manually triaging due to missing automation steps
- Workflows not aligned to regulatory needs or internal processes
Our SOAR services are built to avoid these pitfalls. We map your detection and response requirements to custom playbooks, integrate your entire security stack, and train your team on how to operate and adapt your SOAR environment as threats evolve.
The Benefits of SOAR Services
Faster Response Times
By automating investigation and remediation, SOAR reduces mean time to respond (MTTR) from hours to minutes, sometimes seconds.
More Accurate Threat Prioritisation
Automated correlation and threat intelligence enrichment allow SOAR to focus your team on real threats, not false positives.
Better Use of Analyst Time
Reduce alert fatigue and manual workloads. SOAR frees up skilled staff to work on threat hunting, tuning, and strategic improvements.
Scalable Operations
As your organisation grows, your SOAR environment can scale with it, automating more tasks, covering more systems, and integrating with new tools.
Improved Collaboration
SOAR centralises case management and incident data, allowing security and IT teams to work from a shared view and respond faster.
Audit-Ready Reporting
Track every action taken by the system or your team. SOAR provides clear, tamper-proof logs and performance metrics, essential for compliance.
Use Cases for SOAR in Your Business
SOAR is especially valuable for:
- Phishing Response: Automatically investigate and quarantine suspicious emails based on threat intelligence and sandbox results
- Malware Containment: Isolate infected devices using endpoint or firewall integrations
- User Account Lockouts: Identify suspicious login activity and disable accounts automatically
- Vulnerability Management: Triage vulnerabilities and open remediation tickets with appropriate owners
- Cloud Security Alerts: Correlate alerts across cloud platforms and respond in real time
At Amicis Group, we tailor these use cases to your specific environment and regulatory needs.
Why Choose Amicis Group for SOAR Services?
We are not just a deployment partner; we are your cyber security operations ally.
With Amicis Group, you benefit from:
- Deep experience integrating SOAR with SIEM, EDR, XDR, identity and cloud platforms
- A UK-based team of cyber engineers, SOC analysts and automation specialists
- Custom playbook design and tuning for your business model and industry
- Post-deployment support to keep your SOAR evolving with the threat landscape
Whether you use Splunk SOAR, Cortex XSOAR, Microsoft Sentinel, or another platform, we ensure your SOAR delivers real value, not just automation for its own sake.
Let Our SOAR Services Support a Better Security Operation
SOAR services have the power to transform your security operations if they are implemented with care and configured with intelligence.
Call us on 0333 305 5348 or use our Contact Us page to discuss your goals and discover how Amicis Group can help you design, deploy and run SOAR services that truly work for your organisation. You may also be interested in our SIEM service page.
